After achieving much success with its retail planning implementation, Australian supply chain consulting firm GRA has again partnered with Officeworks to develop the business’s planning function, including significant improvements to processes and systems, with the integration of GRA’s flagship forecasting and planning software, GAINS, and its IT platforms.
With revenues of $1.5 billion and 150 stores, Officeworks is Australia's
leading retailer and supplier of office products and solutions for home,
business and education needs, and has joined GRA’s extensive list of blue-chip
clients. Officeworks is Australia’s largest office supplies retailer, catering
for households and businesses of every size with around 15,000 products across a
range of departments. Officeworks provides customers with three easy ways to
shop - in store, online or by phone.
GRA Partner Luke Tomkin said: “We’re excited to help another retail client
implement a truly demand-driven supply chain; especially one with such a
significant footprint across Australia’s retail landscape. Officeworks offers
its customers what they need, when they need it and at the lowest prices. Just
in implementing this solution demonstrates its ongoing commitment to this
“For a company like Officeworks, demand planning every product at every
location uniquely equates to more than 1.8 million forecasts on a daily basis,
no small feat. So it requires both sophisticated business processes and planning
systems,” he continued.
“Couple that with Officeworks’ customer service promise and multiple channels
to market and you have a big challenge, but one that offers big rewards. What
Officeworks has achieved with GRA’s help will substantially improve the customer
experience whilst reducing operating costs and excess inventory.
“Competitive pressures mean supply chains need to become increasingly
responsive to customer needs, and enabling a bottom-up demand driven planning
process is critical in achieving this,” he said
“As with all our clients, we look forward to a long term partnership with
Officeworks. This is just one step in optimising Officeworks’ supply chain and
planning functions. It is an exciting journey. Delivering results is what
drives our culture, and for Officeworks that means ensuring they meet their
customer service promise; what you need, when you need it and all at the lowest
prices,” Mr Tomkin concluded.
Photo credit: Grant Cochrane www.freedigitalphotos.net