The retail revolution - why do we need to adapt?

GRA Director and supply chain strategist Matt Miller challenged Retail Leaders Forum attendees in Sydney earlier this week.  Speaking alongside Mark Garwood (CEO Retail & Supply Chain Fantastic Holdings) and Rick Wight (CEO Foodworks), Miller urged the audience to “act now to develop a strategy to address the inevitable technology led changes in buyer behavior.”

“The digital media revolution is not just an added channel as most bricks and mortar retailers seem to regard it,” said Miller. “It is the tip of an iceberg and has the potential to rip the base out of the retail sector as we know it today.”

“Development of a cohesive strategy addressing all the channels a retailer chooses is critical to the success of today’s retailers,” said Miller.  “A sound, analytically based understanding of customers’ values and satisfaction drivers, particularly for their target customer segments is also a necessity.”

Supply Chain Network Optimisation Course  
May - June 2012

28 & 29 May - Stamford Plaza, Melbourne

31 May & 1 June - Sir Stamford Circular Quay, Sydney

4 & 5 June - Stamford Plaza, Brisbane

11 & 12 June - Medina Grand, Perth


Course Leader and GRA Director, Mark Gibson, will provide participants with an understanding of the techniques and tools to take their supply chain networks to the next level and deliver “best in class” performance.

This course aims to:

  • Educate in the principles of network design, resource sizing and network optimisation
  • Provide a 'how to' framework for their application
  • Understand the impacts of network design on meeting the customer
    service objectives
  • Explore the pros & cons of different network models
  • Discuss successful examples of effectively designed networks
  • Identify opportunities for participants to apply the knowledge they have gained in the course within their organisations
Click here to download the Supply Chain Network Optimisation course brochure for further details and registration information.