Cross-channel retailing is the new retail blueprint and logistics service providers must adapt to the new status quo.
GRA Partner Carter McNabb discusses cross-channel retailing as a solution to the issues retailers are currently facing in the April edition of Supply Chain Review Magazine.
"Is cross-channel the end-state or just another step towards a fully integrated online environment?'
The entire article is available as a download below:
http://www.gra.net.au/assets/articles/2012/Supply_Chain_Review_Game_Changer_Part_2.pdf
The retail revolution - why do we need to adapt?
GRA Director and supply chain strategist Matt Miller challenged Retail Leaders Forum attendees in Sydney earlier this week. Speaking alongside Mark Garwood (CEO Retail & Supply Chain Fantastic Holdings) and Rick Wight (CEO Foodworks), Miller urged the audience to “act now to develop a strategy to address the inevitable technology led changes in buyer behavior.”
“The digital media revolution is not just an added channel as most bricks and mortar retailers seem to regard it,” said Miller. “It is the tip of an iceberg and has the potential to rip the base out of the retail sector as we know it today.”
“Development of a cohesive strategy addressing all the channels a retailer chooses is critical to the success of today’s retailers,” said Miller. “A sound, analytically based understanding of customers’ values and satisfaction drivers, particularly for their target customer segments is also a necessity.”
Supply Chain Network Optimisation Course
May - June 2012
28 & 29 May - Stamford Plaza, Melbourne
31 May & 1 June - Sir Stamford Circular Quay, Sydney
4 & 5 June - Stamford Plaza, Brisbane
11 & 12 June - Medina Grand, Perth
Course Leader and GRA Director, Mark Gibson, will provide participants with an understanding of the techniques and tools to take their supply chain networks to the next level and deliver “best in class” performance.
This course aims to:
May - June 2012
28 & 29 May - Stamford Plaza, Melbourne
31 May & 1 June - Sir Stamford Circular Quay, Sydney
4 & 5 June - Stamford Plaza, Brisbane
11 & 12 June - Medina Grand, Perth
Course Leader and GRA Director, Mark Gibson, will provide participants with an understanding of the techniques and tools to take their supply chain networks to the next level and deliver “best in class” performance.
This course aims to:
- Educate in the principles of network design, resource sizing and network optimisation
- Provide a 'how to' framework for their application
- Understand the impacts of network design on meeting the customer
service objectives - Explore the pros & cons of different network models
- Discuss successful examples of effectively designed networks
- Identify opportunities for participants to apply the knowledge they have gained in the course within their organisations
GRA ramps up events in the Year of the Dragon
Premier supply chain consulting firm GRA heralds the Chinese Lunar New Year with a quick fire series of events to usher in the Year of the Dragon.
First up GRA Partner Carter McNabb speaks at the TechnologyOne Evolve conference at the Gold Coast Convention Centre on 23 February 2012. Presenting on the topic 'Leading Supply Chain Strategies - from Cost Centre to Competitive Advantage', Mr McNabb will discuss emerging supply chain challenges and trends with reference to recent Australian supply chain benchmarking data. Areas covered include: common issues businesses face, the role of technology, essential skills for your supply chain team and why streamlining the supply chain delivers significant savings.
On 6 March 2012, GRA participates in the Retail Leaders Forum at the Sydney Marriott Hotel in a roundtable discussion panel on the theme, ‘Retail Revolution: What’s going on? What’s changed and why do we need to adapt?’
First up GRA Partner Carter McNabb speaks at the TechnologyOne Evolve conference at the Gold Coast Convention Centre on 23 February 2012. Presenting on the topic 'Leading Supply Chain Strategies - from Cost Centre to Competitive Advantage', Mr McNabb will discuss emerging supply chain challenges and trends with reference to recent Australian supply chain benchmarking data. Areas covered include: common issues businesses face, the role of technology, essential skills for your supply chain team and why streamlining the supply chain delivers significant savings.
On 6 March 2012, GRA participates in the Retail Leaders Forum at the Sydney Marriott Hotel in a roundtable discussion panel on the theme, ‘Retail Revolution: What’s going on? What’s changed and why do we need to adapt?’
GRA to speak at Evolve conference
GRA will speak at the TechnologyOne Evolve conference on 23 February 2012 at the Gold Coast Convention Centre.
GRA Partner Carter McNabb will present on the topic 'Leading Supply Chain Strategies - From Cost Centre to Competitive Advantage' and will discuss emerging supply chain challenges and trends with reference to Australian supply chain benchmarketing data.
The Technology One Evolve conference is to be held on 23 February 2012 on Queensland's Gold Coast.
Carter McNabb is a founding partner of GRA, an expert consulting firm specialising in supply chain strategy, planning and execution. GRA's clients include Wesfarmers, The Australian Defence Forces, Amcor, Lion Dairy & Drinks, Officeworks, Symbion Pharmacy Services, Rio Tinto and The Super Retail Group.
GRA Partner Carter McNabb will present on the topic 'Leading Supply Chain Strategies - From Cost Centre to Competitive Advantage' and will discuss emerging supply chain challenges and trends with reference to Australian supply chain benchmarketing data.
The Technology One Evolve conference is to be held on 23 February 2012 on Queensland's Gold Coast.
Carter McNabb is a founding partner of GRA, an expert consulting firm specialising in supply chain strategy, planning and execution. GRA's clients include Wesfarmers, The Australian Defence Forces, Amcor, Lion Dairy & Drinks, Officeworks, Symbion Pharmacy Services, Rio Tinto and The Super Retail Group.
Sales and Operations Planning courses across Australia in 2012
Delivering balanced and efficient sales and budgets through improved communication and information flow.
GRA Director, Matt Miller, will lead this practical course which uses industry case studies and 'take-home worksheets' to enable participants to plan for and assess their own organisations.
19 & 20 March - Stamford Plaza, Melbourne
22 & 23 March - Medina Grand, Perth
26 & 27 March - Sir Stamford Circular Quay, Sydney
29 & 30 March - Stamford Plaza, Brisbane
GRA Director, Matt Miller, will lead this practical course which uses industry case studies and 'take-home worksheets' to enable participants to plan for and assess their own organisations.
The course aims to:
- Educate participants in the principles of sales and operations planning
- Provide a 'how to' framework to establish and fine tune the S&OP process to ensure it remains effective
- Explore and consider the data required to support the meeting framework
- Assess the immpact improved data availability and effective reporting can have on individual and business performance
- Discuss who should attend each of the framework meetings and their roles in and around the meetings
- Discuss successful implementation approaches
- Identify opportunities for participants to apply the knowledge they have gained in the course within their organisations.
Improving Supplier Performance
Great supplier performance management requires more than just a scorecard. Here are four strategies to focus on to ensure your supplier relationship management program is leading to results.
Step 1 - Create scorecards around business goals
Meet with company executives to find which key performance indicators (KPIs) the scorecards should focus on. These KPIs should reflect the areas where improvement will benefit the business most.
Step 2 - Set performance expectations
What will define excellent performance? Poor performance? What is the level of performance that will result in disengagement with the supplier? This needs to be set before scorecards are issued,
Step 3 - Talk with suppliers
Performance managers should communicate with suppliers from initial agreements to contract renewal periods. Open communication channels will lead to both supplier and stakeholder success.
Step 4 - Share with stakeholders
Access to inventory information will help improve other areas of the supply chain. Supply chain risk, for example can greatly benefit from performance data - but they need access to scorecard data to do so.
For more on this discussion, check out SRM Software Advice’s blog post: Four Best Practices to Improve Supplier Performance Scorecarding.
Step 1 - Create scorecards around business goals
Meet with company executives to find which key performance indicators (KPIs) the scorecards should focus on. These KPIs should reflect the areas where improvement will benefit the business most.
Step 2 - Set performance expectations
What will define excellent performance? Poor performance? What is the level of performance that will result in disengagement with the supplier? This needs to be set before scorecards are issued,
Step 3 - Talk with suppliers
Performance managers should communicate with suppliers from initial agreements to contract renewal periods. Open communication channels will lead to both supplier and stakeholder success.
Step 4 - Share with stakeholders
Access to inventory information will help improve other areas of the supply chain. Supply chain risk, for example can greatly benefit from performance data - but they need access to scorecard data to do so.
For more on this discussion, check out SRM Software Advice’s blog post: Four Best Practices to Improve Supplier Performance Scorecarding.
Supply Chain Review - Game Changer - Part 1
Prospects for the retail sector appear to be going from bad to worse, with far reaching implications.
In the 2010-11 financial year, according to Deloitte Access Economics, retailing posted its worst result in 20 years, with little prospect for significant improvement in the near future.
GRA Partner Carter McNabb discusses the challenges and opportunities facing retail logistics service providers as the retail environment changes forever.
Developing a multi-channel strategy can be daunting, particularly for retailers 'forced into it' by falling sales revenues.
Will it create a problem or an opportunity for your business?
Click here to view the entire article as published in the December edition of Supply Chain Review.
In the 2010-11 financial year, according to Deloitte Access Economics, retailing posted its worst result in 20 years, with little prospect for significant improvement in the near future.
GRA Partner Carter McNabb discusses the challenges and opportunities facing retail logistics service providers as the retail environment changes forever.
Developing a multi-channel strategy can be daunting, particularly for retailers 'forced into it' by falling sales revenues.
Will it create a problem or an opportunity for your business?
Click here to view the entire article as published in the December edition of Supply Chain Review.
GRA gives focus to packaging business
Aperio is one of Australasia’s most successful suppliers of flexible food, beverage and industrial packaging. Following the completion of a recent project with GRA, Associate Director Andrew Coventry had this to say:
“After undertaking a broad diagnostic, GRA identified some great opportunities for our business (relating to both working capital and profit improvement). The GRA team worked effectively with management to prioritise the key areas of focus in terms of inventory reduction, freight cost optimisation, distribution network structure and broader organisational processes such as S&OP. Importantly, the review focused on opportunities that are deliverable and actionable.”said Associate Director, Andrew Coventry.
Asset Maintenance in Resources Conference - Perth
Click here to download a copy of Steve Bray's workshop presentation:
"Accurately forecasting your demand for Maintenance, Repair & Operations/Overhaul (MRO) spares to maximise uptime performance."
"Accurately forecasting your demand for Maintenance, Repair & Operations/Overhaul (MRO) spares to maximise uptime performance."
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